118 PHARMACY PRIVACY NOTICE
We process your personal data, which includes your name, contact details, prescription medicines and data from other pharmacy and health care services we provide to you for the purposes of:
Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;
Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,
Management– sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.
We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information.
We process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment and the management of healthcare systems. A pharmacist is responsible for the confidentiality of your information. You may object to us holding your information. You may also lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask if you want more information.
Our Data Protection Officer is Mr. Sandeep Saini and can be contacted by writing to 118 Pharmacy, 9 High St, Walsall Wood, WS9 9LR.
118pharmacy is owned by 118 Pharmacy Ltd.
Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
BY USING THIS WEBSITE AND GIVING YOUR INFORMATION TO US, YOU INDICATE YOUR CONSENT TO US, OUR GROUP AND THIRD PARTIES COLLECTING AND USING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS SET OUT IN THIS POLICY
FREEDOM OF INFORMATION
As a provider of services to the National Health Service, 118 Pharmacy Ltd is a public authority for the purposes of the Freedom of Information Act 2000 and the Freedom of Information (Scotland) Act 2002. These Acts impose on us a legal obligation to provide information to anybody making a request through an approved publication scheme (in England this is also known as a Guide to Information). The general presumption is that information relating to our public services must be disclosed. However, there are a number of exemptions set out in the relevant Act which enable us to limit what we provide.
For a Freedom of Information request please email your request including full contact details to: firstname.lastname@example.org
THE INFORMATION WE COLLECT
In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested.
We may also collect sensitive personal data concerning health matters from or about you if you our pharmacy service.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as other companies in our group.
Information about other people
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this may limit the service that we are able to provide to you and may affect your visitor experience.
For further information on cookies and how to switch them off see www.allaboutcookies.org.
HOW WE WILL USE YOUR INFORMATION
We will primarily use the personal information:
- to provide the services you request from us
- to communicate with you in the event that any services requested are unavailable or if there is a query or problem with your order
- for record keeping purposes
- to carry out market research so that we can improve the services we offer
- to track and analyse activity on our website
- to create an individual profile for you so that we can enhance your user experience, to understand and respect your preferences and to provide details of relevant offers and opportunities where you have agreed to receive them.
Disclosing your personal information
OFFERS AND OPPORTUNITIES
We, our group and carefully selected third parties would like to contact you and/or any person whose information you provide to us to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. Details of how to opt-in to receiving details of offers are on relevant pages of this website. You can change your/their mind at any time (see the section "How to contact us" below).
We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.
USE OF YOUR INFORMATION OUTSIDE THE EUROPEAN UNION
Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.
UPDATING AND CORRECTING INFORMATION
You may update or correct your personal information online in the My Account area or by contacting us in writing or by email (see the section "How to contact us" below). Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.
YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION
You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. We may charge a small fee towards the cost of administering any request made. The current fee is £15.00.
HOW TO CONTACT US
Telephone: 01543 379 777
Data Protection Officer
9 High Street,
9 High Street
Tel: 01543 379 777
Fax: 01543 370 753