Terms & Conditions
BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE
This online website is owned and provided by 118 Pharmacy Ltd, a company incorporated in England and Wales under company number 7783405. If you need any information or have a complaint about this website or any of our services please contact us by one of the following methods:
Telephone - 01543 379 777
Email - firstname.lastname@example.org
Mail (registered premises)
9 High Street
118pharmacy is run by qualified pharmacists and operates from registered pharmacy premises under General Pharmaceutical Council registered premises number 1112046 at:
9 High Street
Superintendent pharmacist: Sandeep Saini MRPharmS PGClinDip
GPhC Registration No: 2065455
All pharmacists are bound by codes of professional ethics and conduct. You can access these professional conduct rules by visiting www.rpharms.com. Contact details for the General Pharmaceutical Council are also available at www.pharmacyregulation.org
Additional terms, which form part of these terms and conditions, apply to the access and use of certain 118pharmacy services. Please click on the relevant link(s) below to view the terms:
IT IS IMPORTANT THAT YOU UNDERSTAND AND ARE COMFORTABLE WITH THESE TERMS BEFORE USING THE SERVICE AND WE ENCOURAGE YOU TO TAKE TIME TO READ THEM
Jump to: Online Pharmacy (Prescription Ordering)
Jump to: Ask 118pharmacy (Ask our pharmacist)
Jump to: General - Competitions and Prize Draws
Jump to: Merchandising (Purchase of goods)
Visitors to this website may be required to register in order to use its facilities. We require some basic information together with your date of birth and current GP enabling us to order and collect your prescriptions)
In addition we ask for a valid contact phone number and email address – we require this to ensure that any important information regarding your prescription is communicated to you quickly and efficiently.
Username and passwords.
During the registration process you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.
Offers, promotions, software and downloads.
118pharmacy and other third parties with whom we have a business relationship may occasionally promote their goods or services on this website or through other direct marketing initiatives or may make software and other materials available for you to purchase or download. Whilst we try to encourage third parties to offer good quality products, and services and materials at competitive prices we have no control over them or other third parties, we do not endorse the products or services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same.
Ownership of materials and licence terms.
This website, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to 118pharmacy and/or third parties. You are permitted to display the materials on this website on a computer screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from us provided you do not alter or remove any of the content or any part of the website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.
You agree not to:
- copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)
- use this website or any of the materials or software on it, or provided to you through it, for:
- any unlawful purpose or in contravention of applicable law
- commercial exploitation without our prior written consent
- any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
- any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person
- any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
- establish a link to this website from any other website, intranet or extranet site without our prior written consent
- decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
- do anything that may interfere with or disrupt this website or our service
- encourage or permit others to do any of the above
IN THE EVENT THAT YOU DO NOT COMPLY WITH THE ABOVE RESTRICTIONS, ANY PERSON AFFECTED BY YOUR ACTIONS MAY BRING A CLAIM AGAINST YOU AND/OR 118PHARMACY. WE WILL PURSUE A CLAIM AGAINST YOU FOR ANY LOSSES AND COSTS (INCLUDING LEGAL COSTS) WE MAY SUFFER AS A RESULT OF YOUR ACTIONS
Suitability of materials.
We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.
This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.
Links from this website.
We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.
Accuracy of information.
We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in of any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your GP directly.
118PHARMACY DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES.
NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.
Use of this website outside England and Wales.
118Pharmacy makes no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from England and Wales.
IF YOU CHOOSE TO ACCESS THE WEBSITE FROM OUTSIDE ENGLAND AND WALES, YOU DO SO AT YOUR OWN RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH THE LAWS OF YOUR JURISDICTION.
Liability for our mistakes.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:
(A) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;
(B) THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR
(C) ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.
NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE. NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS
Third party rights.
Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.
No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.
WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING
IF YOU USE THE WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS
Online Pharmacy (Prescription Ordering)
THE FOLLOWING TERMS APPLY TO YOUR USE OF THE 118PHARMACY PRESCRIPTION ORDERING SERVICE. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS WHICH ALSO APPLY.
IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US.
Registration for this service for prescriptions will take place on our website.
Prescriptions for persons other than yourself.
If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have their authority to do so.
We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18.
We only accept Prescription Orders from and despatch prescriptions to addresses in the United Kingdom. Whilst we are happy to dispense prescriptions to customers in Wales, the charges will be the same that apply to customers in England.
Calls to our Prescription Order line are charged at local rates from a BT landline. Your mobile operator's normal charges will apply to calls from mobiles.
No Prescription Order placed by you will be binding on us until we have confirmed the order to you by email or in writing. We reserve the right to reject any order.
We will start to process your prescription on receipt. If you wish to cancel an order for a prescription you should contact us within 24 hours. You agree that after this date, we will have begun the service at your request and that you will have no rights to cancel the order under the Consumer Protection (Distance Selling) Regulations 2000 or otherwise.
Verification of prescription.
When we receive a prescription from you we will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to return your prescription to you.
For NHS prescriptions you will be required to confirm eligibility for free prescriptions or to confirm you have a pre-paid prescription certificate. It is your responsibility to give accurate information and to not make a false declaration. For private prescriptions, the charge will be calculated base on the quantity of the particular item. Please note that we calculate our price based on current costs of drugs allowing us to remain extremely competitive, for this reason we are unable to provide you with a price on-line.
Please note that prices quoted on Private Prescriptions for humans are VAT exempt however Private prescriptions for animals are not exempt from VAT hence may incur a higher charge. We calculate our price based on current costs of drugs allowing us to remain extremely competitive, for this reason we are unable to provide you with a price on-line.
Postage and packing costs.
Postage and packaging is free for NHS and Private Prescriptions within selected postcodes. For prescriptions outside of the selected postcodes, postage and packing costs may apply. The price of a Private Prescription is calculated on an individual bases to remain competitive and hence is not available on-line. Where multiple items are included in one prescription, we may despatch the items separately, we may at our discretion and cost, use more than one delivery option.
Payment and refunds.
In providing payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for the applicable prescription charges, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made to using the payment gateway and/or card originally used for payment.
Non-receipt of prescription.
If you place a Prescription Order and we do not receive the relevant prescription, we will not have any liability to you and it will be your responsibility to contact us within 30 days regarding your prescription order.
Non-availability/suitability of products.
If any of the items on your prescription are not available, or are not suitable for dispensing through this service, we will try to contact using the information in your registration and refer you to a local pharmacy.
Delivery of fulfilled prescriptions.
We aim to despatch prescription items within 24 hours of when we receive the prescription. Private and NHS prescription medicines are sent either using Our Own Driver(s), Royal Mail Special Delivery, Royal Mail Recorded Delivery, or Other Courier, the choice remains as our discretion. All items are posted to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have despatched them. You acknowledge and accept that items will need to be signed for on delivery and authorise any person at your chosen delivery address to sign for the items as your authorised representative. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.
Notification of errors.
You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items in question.
YOU MUST CHECK ALL ITEMS DISPENSED TO YOU AND SHOULD NOT TAKE ANY MEDICATION THAT APPEARS TO HAVE BEEN TAMPERED WITH OR WHICH MAY HAVE BEEN DISPENSED IN ERROR.
FAILURE TO ABIDE BY THIS WARNING COULD SERIOUSLY DAMAGE YOUR HEALTH
Ask 118pharmacy (Ask an Expert)
THE FOLLOWING TERMS APPLY TO YOUR USE OF THE ASK 118PHARMACY SERVICE. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS WHICH ALSO APPLY.
IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US.
No registration is required to use this service.
Provide accurate information.
It is important that the information you provide is accurate and that you disclose all relevant facts as this could affect the advice you are given.
Providing information about others.
Ask 118pharmacy - response times.
In most cases you should expect to receive a response within 2 working days. However, we are dependent on assessment by a panel of experts and third party computer and communications systems which may affect response times.
Ask 118pharmacy - the advice you receive.
We obtain advice for you from a panel of medical experts which is based on information you provide.
YOU MUST CHECK ANY ADVICE GIVEN BY OUR PANEL WITH YOUR OWN GP BEFORE TAKING OR REFRAINING FROM ANY COURSE OF ACTION OR TREATMENT.
FAILURE TO DO SO COULD SERIOUSLY DAMAGE YOUR HEALTH
General - Competitions and Prize Draws
THE FOLLOWING TERMS APPLY TO ANY COMPETITIONS AND PRIZE DRAWS REFERRED TO ON THIS SITE. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS AND ANY SPECIFIC TERMS FOR THE PARTICULAR COMPETITION/PRIZE DRAW WHICH ALSO APPLY.
IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US. ANY SPECIFIC RULES SHOWN ON THIS WEBSITE FOR ANY COMPETITIONS/PRIZE DRAWS SUPPLEMENT AND VARY THE FOLLOWING GENERAL RULES
1. Registration. In order to use this service you will need to register on this website. The level of registration required for each competition and prize draw will depend on which service is promoting it.
2. Age and residency restrictions. Unless stated otherwise in the Specific Rules, competitions and prize draws are only open to individuals who are aged 18 years or over and who are resident in the UK. By entering the competition or prize draw you confirm that you meet the entry criteria and that, where the Specific Rules allow entry by individuals who are under 16 and you are under 16, you have the permission of your parent or guardian to enter the competition/prize draw.
3. Staff and connected persons restrictions. Employees and other staff working for 118pharmacy and their agents, families and anyone else professionally connected with the competition or prize draw are excluded from entering.
4. Entry restrictions and ownership. Unless specifically stated otherwise in the Specific Rules, only one entry per household per competition or prize draw is permitted. All entries and all rights in them shall be the property of 118pharmacy absolutely and you waive any rights you have in them. Competition entries will not be returned unless stated otherwise for the particular competition. Proof of eligibility to enter the competition or prize draw may be required.
5. Required purchases. Unless stated otherwise in the Specific Rules, no purchase is necessary to enter the competition or prize draw.
6. Unacceptable entries. Fraudulent, illegible, multiple or incorrectly completed entries, those that do not comply with the ‘how to enter’ instructions in the Specific Rules and any received before the start date shown in the Specific Rules will be disqualified. 118pharmacy will have no responsibility for entries that are not received before the competition or prize draw deadline shown in the Specific Rules.
7. Independent adjudicator. Where necessary an independent adjudicator will oversee prize draws.
8. Assessment of skill. The judges’ decision in determining winning entries in all competitions shall be final and no correspondence will be entered into.
9. Prizes. Prizes are allocated randomly from correct entries and prize draw entries received unless stated otherwise for in the Specific Rules for the particular competition or prize draw. Prizes are expected to be as stated but if any prize is unavailable, 118pharmacy may provide an equivalent prize of at least equivalent value. No cash alternative will be given unless expressly stated otherwise in the Specific Rules for the particular competition or prize draw. 118pharmacy has no liability for the quality of prizes provided by third parties.
10. Notification of winners. 118pharmacy will try to notify winners by phone or email after the closing date of the competition or prize draw to inform them of how and when to claim their prizes. If 118pharmacy cannot contact a winner or a prize is returned, the prize will be held for the time stated in the Specific Rules and then withdrawn or re-allocated to another entrant whose entry would have been the next winning entry. A list of winners can be obtained from 118pharmacy by writing to: 118pharmacy Competition Dept, 9 High Street, Walsall Wood, Walsall, WS9 9LR.
11. Publicity. Winners may be required to participate in some publicity. All rights in any publicity photographs and materials will belong to 118pharmacy and may be used for promoting 118pharmacy, its Partners and/or their respective goods or services. You will have no right to any payment for taking part in such publicity.
12. Promoter. Unless stated otherwise in the Specific Rules, the promoter of the competition/prize draw will be 118 Pharmacy Ltd.
Merchandising - Purchase of Goods
THE FOLLOWING TERMS APPLY TO THE PURCHASE OF GOODS AND SERVICES FROM 118PHARMACY.COM. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS WHICH ALSO APPLY. THESE TERMS AND CONDITIONS MAY BE AMENDED AT ANY TIME AND THE TERMS AND CONDITIONS THAT APPLY FOR EACH ORDER WILL BE THOSE ON THE WEBSITE AT THE TIME YOU PLACE YOUR ORDER.
IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US. THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND ARE LEGALLY BINDING. YOU SHOULD PRINT AND KEEP A COPY OF THEM FOR YOUR RECORDS
In order to use this service you will need to register on this website.
We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.
We only accept orders from and despatch orders to addresses in the United Kingdom.
Placing an order.
It is your responsibility to check that your order is accurate before submitting it to us.
All prices on this website are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our dispatch centre. If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.
Vouchers & Coupons
Due to legal restrictions any vouchers or coupons that are provided by 118pharmacy can not be redeemed against any prescription item (NHS or private) or infant formula milk. Each voucher or coupon will have additional terms and exclusions and we suggest that you read those terms and exclusions prior to using the voucher or coupon.
Accuracy of information.
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
Concluding a binding contract.
When we receive an order from you to purchase items from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until the earlier of us sending you an email to confirm that we have despatched that item to you or you receiving the item. Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
Postage and packing costs.
Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may despatch the items separately, in which case, you will only be charged one postage and packing charge.
Payment and refunds.
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment.
We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we may send a substitute of similar specification.
Delivery of orders.
We aim to despatch orders within 7 days to the address provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.
Notification of errors.
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.
Cancellation rights and damaged/faulty items.
You have a statutory ‘cooling-off’ right which entitles you to cancel your order within 7 working days of receipt of the goods in your order (certain exceptions apply). You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights and how to exercise these rights are set out in our Returns Policy below.
Consumers have the right to cancel orders for goods that have been placed using this website for up to 7 working days after the date on which the item(s) are delivered. This right does not apply to medication or any appliance that is made from materials that may be distorted if worn.
To exercise this right, you should follow the instructions in ‘How to Return Items’ below.
You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes keeping any hygiene seals in place.
Once we receive notice from you in writing that you wish to cancel your order, we will refund the purchase price for that item together with the standard postage charge you paid.
Damaged & Faulty Items
If any item we have supplied is damaged on receipt or, within 6 months supply, develops a fault, we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid to us for delivery. You may have additional manufacturers’ warranties with some products such as electrical items giving you additional rights and you should check these carefully.
How to Return Items
To return a damaged or faulty item you should follow the instructions we send. If you do not follow the return instructions we will not be liable to pay any additional costs you incur in returning the relevant item(s).
Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.
HEALTH AND SAFETY WARNING
Electrical products sold on this website are designed for use in the UK. If supplied with a power adaptor it will be fitted with a UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before doing so.
You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer
Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP before using any medical product.
Physical fitness products may not be suitable for use by some individuals. You should check with your GP before embarking on any fitness programme.
Failure to do so may seriously damage your heath.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS